Samsung deploys customer-oriented technology for Union Bank

The technology guarantees hitch free business processes by leveraging on contemporary technology, Samsung said in Lagos.
Christened “Samsung Bank of the Future Solution,” the technology which was unveiled by Union Bank at the Silverbird Galleria Union Bank Branch; Lagos is an interactive self-service solution that focuses on gaining in-depth knowledge of the individual customers of the bank to meet their unique needs.
Bank of the Future solution will ensure that customers are well informed and better engaged whenever they come into the banking halls and are promptly attended to, living them with a unique customer experience that is deeply satisfying.
The new BOF design for Union Bank revolves around 3 core principles: the banking space is designed to allow Union Bank personnel the opportunity to converse with customers readily in a variety of ways, to facilitate relationship and enhance connection to the wider and significant Union Bank network, and to enhance the ease and efficiency of the banking process.
Speaking at the launch of the prototype, Managing Director, Samsung Electronics West Africa, Mr. Brovo Kim, said the Samsung “Bank of the Future” Solution will differentiate Union Bank from the rest and create a niche for the bank. Customers coming into the banking hall will be well informed about operations, and various products offerings in a way they will not easily forget.”
According to him, “Union Bank has identified the need to create a new way of banking, with real focus on the customer, leveraging retail design principles and identified opportunities from new technologies. BOF solution will enhance functional experience of banking and information gathering for the customer and accommodating a suite of contemporary technology options designed to increase efficiency and speed for the customer experience and turnaround time”.

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