The Nigerian Communications Commission (NCC) has reaffirmed its commitment to educating and protecting consumers from unwholesome practices by service providers. Deputy Director, Consumer Affairs Bureau of the commission, Alhaji Ismail Adedigba, who stated this during the 39th edition of the Consumer Townhall Meeting (CTM) in Akpabuyo Local Council area of Cross River State, said the programme was to enable a “tripartite meeting of the Regulators, Operators and Consumers to resolve pressing consumers’ issues, with respect to provision of telecom services.”
He disclosed that steps have been taken to regulate illegalities and violation of consumers’ right by service providers. The Director of Consumer Affairs Bureau, Mrs. Felicia Onwuegbuchulam said the theme of the event, “Using Information and Education as Tool for Consumer Empowerment and Protection,” has been carefully chosen to reflect on one of the commission’s objectives in providing the necessary information and education to consumers.
Onwhuegbuchulam, who was represented by Mr. Philip Enetam, noted that “Consumers information and education is identified by the commission as one of the most cost-effective mechanisms that provides and guarantees consumer empowerment and education.” While presenting his paper on “Wheel of Hope Consumer Advocacy,” the resource person, Mr. Jide Abdulazeez, said, “it is very important for a consumer to be educated about how best to make use of the services for social, political, economic advantages and gains.”